Don't Let Big Business HIjack Our Home Care.
Governor Hochul Plans to Hand Over New York’s Entire Home Care Program to PPL, an Out-of-State Company Backed by Private Equity.
HERE'S WHY THAT'S A HUGE MISTAKE.
Over 250,000 older and disabled New Yorkers rely on life-saving services provided by local home care agencies. This network of caregivers and small businesses keeps our loved ones at home, safe, and surrounded by family and familiar faces. But Governor Hochul wants to give control of our home care system to an out-of-state company called PPL, backed by private equity. PPL has a failing track record – we can’t PPL take over our home care.
Take Action
Contact your local representatives and tell them to keep home care in New York for New Yorkers.
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PPL’s Track Record: Labor Disputes, Poor Oversight, and Repeated Failures – Costing Taxpayers Millions
In pennsylvania...
After PPL first took over, 20,000 home care workers went unpaid for months. A state audit found that PPL’s mismanagement cost taxpayers $7 million per year, and over 15,000 caregivers have sued PPL for wage theft.
Read about it here, here, here, here, and here.
in new jersey...
A disability rights alliance accused PPL of “egregious fiscal and operational failures.”
Read about it here.
in colorado...
Clients called PPL “unresponsive”, “error-prone”, and “a nightmare”, giving it the lowest rating among home-care providers.
Read about it here.
in oregon...
Auditors found a 30% error rate in a rental assistance program administered by PPL and found that PPL’s oversight was so poor that fraud became widespread, with PPL creating a financial incentive to approve applications, no matter how questionable.
Read about it here.
Reviews from the Better Business Bureau Show A Company Unresponsive to Customers and Caregivers
“This Fiscal Manager is terrible. They hold families that are dealing with the stress of trying to safely care for their special needs loved ones hostage with non payments, delayed payments, missed payments, payments made without any detail of what is being paid and poor customer resolution options. Having a situation resolved is nothing short of hours on the phone and being randomly disconnected when they can not resolve a situation. Unfulfilled promised call backs, errors upon errors with payments and the customer service reps not being trained…I have personally spent over 20 hours trying to get payment situations resolved.” - Collen F, 06/27/2024
“Using this company will frustrate you to the point of absolute insanity.” - Bernadette G, 05/02/2024
“This is, by far, the worst service I have ever encountered. The process is opaque, providers and participants are not notified when any part of the onboarding process is completed, the portal is completely uninformative and no one answers messages. I can't believe that my tax support this dysfunctional organization.”- Bob R, 09/26/2024
Overall rating from customers on Better BusinessBureau: 1.37 out of 5 stars
Read more here.
THIS PLAN IS DISASTROUS FOR NEW YORKERS WHO NEED HOME CARE
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FORCED INTO NURSING HOMES
Elderly & disabled NYers will lose access to trusted, affordable home care workers who speak their language, leaving them no other option than being forced into costly hospitals or nursing homes.
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LOW QUALITY, DISRUPTED CARE
One big business will be handed control of all of NY’s home care industry, leading to gaps in service, lack of accessibility, and lower quality care driven by profits - not people.
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LIMITED ACCESS TO CARE IN RURAL NY
Rural NYers will have an even harder time getting home care workers from a large out-of-state company – and they are already facing the worst of the home care crisis.
SMALL BUSINESS & JOB LOSS
Hundreds of small businesses and nonprofits which help home care workers and those who need services will be shut down, leading to almost 10,000 lost jobs and thousands more home care workers scrambling for support or out of work themselves.
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NO OVERSIGHT
Albany politicians went out of their way to remove comptroller oversight of the $40 billion contract for the one company which will provide statewide FI services, raising the possibility for waste, fraud and abuse.
PROFIT OVER HEALTH
NY home care should be driven by compassionate workers who consumers know and trust – not out of state corporate executives concerned with lowering expenses.
Our Mission: Protecting New York’s Home Care System
New York’s home care is in crisis. This year’s budget, signed into law this April, forces over 600 community-based Fiscal Intermediaries currently operating within the state to close, replacing them with a single statewide Fiscal Intermediary – a contract worth $40 billion. The Alliance to Protect Home Care is working to combat this devastating change, which threatens the lives of the elderly and disabled New Yorkers who rely on this personalized care to stay out of more expensive hospitals and nursing homes, their home care workers, and the hundreds of small businesses who help support their care. We are a coalition of people who use home care, concerned citizens, caregivers, and small business owners dedicated to preserving the integrity and quality of home care services in New York. Our mission is to ensure that home care remains in the hands of those who know and understand our care, and communities, best.
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Who We Are: Champions for Home Care
We are advocates made up of elderly and disabled people who rely on home care to live high-quality lives in the community, home care workers, small businesses, family members, and other allies. As dedicated New Yorkers, we are committed to protecting the integrity of home care services. Fiscal Intermediaries (FIs) are organizations that assist individuals in managing their Medicaid-funded home care services. These organizations handle critical administrative tasks such as payroll processing, tax withholding, and managing budgets for services like personal care aides while also supporting those who receive care as they manage and direct their services. Acting as a liaison between the individuals receiving care, their caregivers, managed care companies, and Medicaid, FIs ensure that these individuals can access and manage the support they need to live independently in their homes. Our mission is to safeguard these essential services and stand against policies that threaten to disrupt the lives of those who rely on them.